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Posts tagged as “customer”

The Worst Customer Service Advice I’ve Ever Heard

Allow me to highlight some nuggets of wrongheaded customer service-related advice that should be rejected wholeheartedly–in order to avoid damage to your cultural, organizational, and bottom-line results. Powered by WPeMatico

The Scientific Way To Design A Customer Experience For Maximum Retention (And Results)

To get the biggest payoff for your efforts crafting a customer experience, it’s essential to understand how customer memory works. Here’s what the scientific disciplines of social psychology and behavioral economics have to say, as viewed through the author’s lens as a customer experience designer. Powered by WPeMatico

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