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5 Tools That Build Customer Loyalty

You’ve built a brand or established a service. You’ve landed some customers and maybe even generated some social media buzz. But in a landscape littered with startups of all stripes, it is necessary to maintain consistent connection with your customers in order to stand out from the crowd. Customer loyalty is not to be underestimated. No matter how flawless your product, its value will be lost without ongoing and effective customer engagement. Don’t lose the trust of your customers at the moment when it matters most. There are a plethora of simple and effective tools that can be integrated into your existing platforms to streamline communications, make customers feel heard, and address issues in the moment around the clock. To get there and boost your customer loyalty, here are five tools you might want to consider. Nuvi It’s no secret that maintaining a consistent social media presence is the key to visibility for your brand. You’ve probably put some thought into how you present your product with scroll-stopping graphics and eye-catching captions. But just as important as consistency is tracking data from your posts, pages and tweets so you can improve your image and outreach across the board. While there are various ways to track this data, Nuvi has a huge advantage in that it allows you to schedule posts across platforms and also tracks user data, creating beautifully designed, easy to read graphs that can make a world of difference in your social media strategy. Being responsive to in-the-feed data can make a huge difference in user-engagement and follow through, leading to name recognition and increasing revenue. LiveAgent Roughly 70 percent of customers prefer seeking answers on their own before connecting with customer service. This means that your product needs to have user-friendly, SEO-optimized online resources. LiveAgent makes it easy to build an online support portal for 24/7 customer service. But for those customers who will need to seek support, it leaves no stone unturned. Automated chat software that instantly connects your customers to service agents, unlimited internal and external voice calls, and integrated tracking ensure watertight service and…

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