In any business, the success of employees drives the success of the company. So, what do you do when the way you’re training your team isn’t sticking? The typical employee dedicates more than 40 hours in training each year; however, they only retain 10 percent of the information given. It could be our shrinking attention spans or information overload – either way, what it means is that we need to start training our staff in a format that works for them. Enter microlearning – a new way of learning that brings the employee education approach into the 21st century. What Is Microlearning? While day-long classroom-style lectures and lengthy PowerPoint presentations worked in the past, microlearning is a new form of employee education that accommodates the generational shift in the workforce and the decrease in attention span due to how quickly we can gather information. It is defined as a teaching technique that delivers content in small bursts, presenting only the most important information in a way that is comprehensible and easily retainable. How Does It Work? The concept of microlearning is simple. It consists of short, interactive videos – maximum 10-15 minutes each – focusing on specific goals that are relevant to an employees’ day-to-day tasks. With microlearning, the quick spurts of information can be immediately applied rather than going unused and eventually forgotten. By sharing pertinent information just in time, rather than just in case, companies can increase employee performance at an exceptional rate. Is It Really Successful? This form of education has proven to produce rapid results when training employees. Take Alorica as an example – the largest customer service provider in North America. While managing millions of customer prescriptions for a major retail pharmacy provider, Alorica experienced a decline in prescription fulfillment compliance, which is a huge issue. In search of a new learning strategy to mitigate the problem, Alorica championed the concept of microlearning. Brief, animated videos set on clear-cut goals assisted agents with understanding the importance of customer verification, and in turn helped close a gap to not only meet, but exceed client expectations. Results…
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Over a third of employees (34 per cent) worldwide think that their company doesn’t listen to their ideas for improving the business. The findings from Sideways6 have been announced alongside the launch of its inaugural State of Employee Ideas report, which explores how employees at all levels, at businesses of all sizes, all over the The post Most employees don’t feel their ideas are being heard appeared first on Small Business.
Research from Robert Half reveals that the widely predicted talent exodus post-Brexit will not help matters as almost half of UK companies (49 per cent) struggle to find skilled workers. As a result, one fifth (21 per cent) are now looking to recruit candidates who have exceptional soft skills, with a view to developing the desired technical skills The post Employers look for workers with soft skills as they struggle to fill talent gap appeared first on Small Business.
More than a third of workers say they never claim back their expenses, according to new research. Allstar Business Solutions also reveal that 58 per cent routinely don’t claim unless they are owed more than £5 as they think that the amount is ‘too little’. Workers avoid claiming expenses Pay and reclaim processes are notorious for The post More than a third of workers never claim back on expenses appeared first on Small Business.