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How to Avoid Confrontation and Manage Conflict

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET.  This is excerpted from my recent interview with Dr. Susan Harrison, who is an award-winning thought leader, change agent, speaker, trainer, and author. She speaks and writes about stress management, leadership, personality styles and assertiveness. For more info: SmallBizlady:  WHAT IS THE BEST WAY TO AVOID CONFRONTATION IN THE WORKPLACE? Dr. Susan Harrison:  The easy answers are:  don’t work, live on an island, and if that is not an option, the best way is to prevent the need for it. Put time into developing good relationships.  Also, it is harder to be annoyed with someone you like. SMALLBIZLADY:  ANY TIPS ON BUILDING GOOD WORKING RELATIONSHIPS? Dr. Susan Harrison:  Yes, here are some tips: Become a really great listener. Ask people about themselves and then remember what they said. Example, I have animals and when people ask about them, I love it. Be a team player and help others. Also, ask for help on occasion. Helping someone bonds you to that person so when you ask for help when you need it, you are forming stronger relationships SMALLBIZLADY:  WHAT IF YOU CAN’T FORM A GOOD RELATIONSHIP WITH SOMEONE? Dr. Susan Harrison:  Then, you accept reality.  Despite another’s bad attitude, keep positive and cordial.  Sounds harsh I know, but true. SMALLBIZLADY:  SUSAN, DO YOU HAVE ANOTHER TIP ON PREVENTING CONFRONTATION? Dr. Susan Harrison:   If we deal with people according to who they are we will have less confrontation.  People have different personalities and quirks.  Oftentimes, we don’t get along with others because we communicate the way we like to communicate instead of the way others respond best. For instance, some people like to have small talk before business discussions and others want you to get to the point quickly.  Or, some people don’t want much communication before they have had their coffee. If we pay attention to others, we will get along better and have less confrontation. SMALLBIZLADY:  WE KNOW ISSUES CAN’T BE PREVENTED…

Who’s on #Smallbizchat June 2018

#Smallbizchat is a weekly conversation where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss.   Please join us live on Twitter every Wednesday 8-9 pm ET. Here’s how: follow @SmallBizChat on Twitter and follow the hashtag #Smallbizchat and click here for directions to join the weekly conversation.   In June, we will be talking about conflict, branding, and customer retention.  Also, join us on June 20th, we will host #Smallbizchat LIVE on Twitter, Facebook, and YouTube, where we will be talking about, human resources, business perseverance, and sales. Here is a list of who is on #Smallbizchat in June. June 6th – How to Avoid Confrontation and Manage Conflict, @drsusanharrison Dr. Susan Harrison is an award-winning thought leader, change agent, speaker, trainer, and author. She speaks and writes about stress management, leadership, personality styles and assertiveness.  Learn more at   June 13th – How to Avoid a Brand Disaster, @deb_sol Deb Gabor is the CEO of Sol Marketing, brand expert, and investor pitch whisperer.  She is the author of Branding Is Sex and assist clients in increasing revenue at her 8 Hour Brand workshops. Learn more at   June 20th – SmallBizChat Live How to Develop an HR Process for your Small Business, @ogingacarr Oginga Carr is an author, organizational structure expert, and consultant. His passion is in the dynamic of change; dealing with it, working through it, and preparing for it. Find out more at     How to Persevere in Business, @TwylaGarrett Twyla Garrett is the owner of IME and the author of “Homeland Security; A Comprehensive Guide for All.” Twyla is also known as “FedBizLady” and her Twitter account and personal blog are both listed as #49 in the Official Guide for Social Media & Homeland Security’s Top 100 list. Checkout Twyla’s new book, “My Mother’s Words,” at How Prequalifying Customers is Key to Small Business Sales Success, @SellingAgency Shawn Karol Sandy founded The Selling Agency to work with hungry Sales Teams and Scaling Businesses to help them deeply differentiate their offers and sales strategies. Author of the BADASS…

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