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Posts published in “Customer Service Tips”

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WHAT MATTERS THE MOST IN CUSTOMER SERVICE?

When your company is providing inbound support to customers over the phone, do you know what matters the most? This infographic breaks down just how important each of these customer service skills are. Following this list will help you prioritize your agent’s customer service routine and keep their skills polished.   Here is a percentage breakdown of which customer service skills are most important: Good communication and listening: 31% Friendliness and positive attitude: 18% Knowledge and resolving issues: 15% Honesty and consistency: 15% Personal attention: 12% Promptness: 9% Good Communication and Listening Customer service over the phone will always force your agents to rely heavily on communication and listening. Because the person on the other end can’t see the agent for visual cues, they must impart your sincerity and expertise through verbal communication. That means quick responses, attentiveness, and showing the customer that your agents are listening by using communication tactics like repeating what an agent understands as to why the customer calling and outlining a plan of action for resolution. Friendliness and Positive Attitude Conveying your friendliness and positive attitude over the phone is imperative. Did you know that the person on the other end can tell when your agent is smiling? In addition, when a person smiles, he or she will tend to be more positive and happy. An agent can’t help resolve someone’s customer service issue with a negative attitude, so start from the beginning with that friendly and positive outlook. Knowledge and Resolving Issues Of course, all of the good communication, listening skills, and positive attitude can’t solve problems alone. They need to be accompanied by knowledge of the product or service and your agent’s ability to resolve the issue. Even when policies prevent an agent from outright solving a problem without escalation, they can still outline how an issue will be resolved. An agent’s knowledge of the product or service your company is representing will instill confidence and improve satisfaction when the customer believes your agent knows what they are talking about and can resolve their issue for them. Honesty and Consistency Honesty is always…

TIPS FOR EFFECTIVE TELESALES

Achieving an effective repertoire for telesales is no easy task. It takes skills and practice to master this challenge. Refer to this infographic for tips you can provide to your agents on effective telesales.   Organize and prepare in advance: Before taking live calls, be sure to prepare your agents physically and mentally to sit at their desk and take calls. Have all of the materials ready and even have your agents keep this infographic handy to polish their telesales skills. Prepare a script but never read from it: Just as you wouldn’t like someone to read to you over the phone, customers won’t appreciate it either. Have your agents learn your company’s script and keep some common responses handy, but never make it sound like they are reading them. Reading a script makes an agent sound like a robot and imparts a feeling that they don’t care to have a personal interaction with the caller. Know the purpose of the call and have a secondary objective: Setting goals is the mark of a good sales person. Your agent’s secondary objective doesn’t always have to be sales focused, especially if their primary objective is. The secondary objective could be a positive rating or feedback. Generate interest in the first 10 seconds of the call: Prompt service is always important in any phone communications. Generating interest quickly not only boosts your agent’s chances of a positive outcome, but also fulfills the goal of a quick call. Ask the right questions: This is something that your agents will learn over time. Have them keep a list of the right questions to ask in different situations. Practice makes you perfect: Telesales can be challenging, but practice is the best way to achieve your company’s goals and be successful. This list of 6 tips for effective telesales is a handy resource for ensuring that your agents’ skills will deliver your company’s goals. Based on the list in this infographic, your agents can learn to handle themselves well on even the most challenging calls and solve issues for callers quickly and efficiently. The Arise Work…

9 TIPS FOR PROVIDING EXCELLENT CUSTOMER SERVICE

Providing enthusiastic, respectful, and empathetic customer service takes some practice. Here is an infographic with 9 Tips for Providing Excellent Customer Service. Keep these tips handy for when your company is providing customer support.   Know Your Product / Service: Keep up to date with the latest information and products of the client program your company is servicing. Be Friendly: Did you know that even though they can’t see you, customers on the other end of the phone can tell your agents are smiling? Say Thank You: Everyone likes to be thanked. Support Your Team: As a call center company owner, it is imperative that you provide feedback and support to your team of agents. Show Respect: Being respectful of not just the customers, but everyone involved is a best practice and shows professionalism and reflects well on all parties. Listen: Listening is the most important skill your agent can have on the phone. It leads them to be able to provide a high level of customer support because they understand what the person on the other end is saying and can take it from there. Be Responsive: Let the customers know your agents are hearing them and repeat what they understand the customers have said. Then, have your agents outline what they are going to do to resolve the customer’s issue and address the reason for their call. Ask for Feedback: When your agents ask for feedback, not only are you learning what the caller thinks, but you are also letting them know that your agents care about what they think and how they feel about the outcome of the call. Use Feedback You Receive: Take the feedback seriously and review what you can do to offer better customer support. These 9 tips for providing excellent customer service are an integral part of your customer support arsenal. They will help your company to always be prepared for any customer service challenge that comes your way. The Arise Work From Home platform offers a work from home opportunity that makes it easy for anyone to operate their own call center…

HOW TO HELP A CHALLENGING CUSTOMER

Everyone who has worked in customer service knows how frustrating it can be to deal with challenging customers. Watch this video for some great tips to help make sure even the most difficult individuals receive the best service. The post HOW TO HELP A CHALLENGING CUSTOMER appeared first on Arise Work From Home.

HOW TO SUCCEED IN SALES SUPPORT

Whether you’re currently servicing a client program using the Arise Platform, or interested in registering up to use the platform – it’s important to know how to succeed in sales support! Watch this video for some great tips!   If you’re not already registered and are ready to get started Register today! REGISTER NOW The post HOW TO SUCCEED IN SALES SUPPORT appeared first on Arise Work From Home.

HOW TO SUCCEED IN CUSTOMER SERVICE

Whether you’re currently servicing a client program, using the Arise Platform, or interested in signing up to use the platform – it’s important to know how to succeed in customer service!  Watch this video for some great tips!   If you’re not already registered and are ready to get started Register today! REGISTER NOW The post HOW TO SUCCEED IN CUSTOMER SERVICE appeared first on Arise Work From Home.

Hospitality Industry Professionals: 8 Reasons to Elevate Your Customer Service Levels

The hospitality industry is very broad, offering customers endless options in 2018 and beyond. It’s also arguably the most competitive industry on the plane — being at the center of… Read more » The post Hospitality Industry Professionals: 8 Reasons to Elevate Your Customer Service Levels appeared first on Noobpreneur.com.

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