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Posts published in “conflict management”

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How to Avoid Confrontation and Manage Conflict

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET.  This is excerpted from my recent interview with Dr. Susan Harrison, who is an award-winning thought leader, change agent, speaker, trainer, and author. She speaks and writes about stress management, leadership, personality styles and assertiveness. For more info: SmallBizlady:  WHAT IS THE BEST WAY TO AVOID CONFRONTATION IN THE WORKPLACE? Dr. Susan Harrison:  The easy answers are:  don’t work, live on an island, and if that is not an option, the best way is to prevent the need for it. Put time into developing good relationships.  Also, it is harder to be annoyed with someone you like. SMALLBIZLADY:  ANY TIPS ON BUILDING GOOD WORKING RELATIONSHIPS? Dr. Susan Harrison:  Yes, here are some tips: Become a really great listener. Ask people about themselves and then remember what they said. Example, I have animals and when people ask about them, I love it. Be a team player and help others. Also, ask for help on occasion. Helping someone bonds you to that person so when you ask for help when you need it, you are forming stronger relationships SMALLBIZLADY:  WHAT IF YOU CAN’T FORM A GOOD RELATIONSHIP WITH SOMEONE? Dr. Susan Harrison:  Then, you accept reality.  Despite another’s bad attitude, keep positive and cordial.  Sounds harsh I know, but true. SMALLBIZLADY:  SUSAN, DO YOU HAVE ANOTHER TIP ON PREVENTING CONFRONTATION? Dr. Susan Harrison:   If we deal with people according to who they are we will have less confrontation.  People have different personalities and quirks.  Oftentimes, we don’t get along with others because we communicate the way we like to communicate instead of the way others respond best. For instance, some people like to have small talk before business discussions and others want you to get to the point quickly.  Or, some people don’t want much communication before they have had their coffee. If we pay attention to others, we will get along better and have less confrontation. SMALLBIZLADY:  WE KNOW ISSUES CAN’T BE PREVENTED…

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