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Talkdesk nabs $100M at more than $1B valuation for its smart call centers

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ. The round values the company at north of $1 billion, Talkdesk co-founder and chief executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact figure. The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers. “Imagine a company has a million customers and they want to reach out for support, what Talkdesk does is allow the customer to connect with a company in the best way possible,” Paiva told TechCrunch. “If you call into Farfetch, they will be using Talkdesk so they can see what products you’ve bought, what your tastes are, what you’ve complained about before. It gives them the history of everything so they can take care of your problem faster.” Talkdesk launched an app store for enterprise call center customers Founded in Portugal in 2011, Talkdesk has offices in San Francisco and Lisbon. With the latest investment, it plans to expand to the U.K., as well as double down on its investment in AI. The company has previously raised about $24 million in equity funding, including a $15 million round in mid-2015. It also was a Startup Battlefield contestant at TechCrunch Disrupt NY in 2012. “Today’s digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet adopted a flexible, cloud-native platform to enable this level of agility and service,” DFJ partner Josh Stein said in a statement. “We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception.”

5 Advantages That Cloud Computing Will Bring to Your Company

For the past decade or so, individuals and also businesses have used cloud computing to help them store large volumes of data. In the 21st century, where almost everyone has… Read more » The post 5 Advantages That Cloud Computing Will Bring to Your Company appeared first on Noobpreneur.com.

Knowing Whether to Choose Public or Private Cloud for Your Backups

When you run a business, it is imperative for you to regularly back up its data. Otherwise, if a disaster strikes, whether accidentally or through malicious means, you could permanently… Read more » The post Knowing Whether to Choose Public or Private Cloud for Your Backups appeared first on Noobpreneur.com.

Advantages of SaaS for Your Business

According to BetterCloud’s State of the SaaS-Powered Workplace 2017 Survey, 94% of IT professionals reported significant benefits after adopting SaaS in their organization. The study also found that 38% of… Read more » The post Advantages of SaaS for Your Business appeared first on Noobpreneur.com.

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