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Why your business needs chatbots to improve customer experience

Chatbots are everywhere. A recent Oracle survey reported that around 80 per cent of businesses will be using them by 2020. By this time, Gartner predicts that 85 per cent of customer interactions will be handled by a machine and Bill Meisel of TMA Associates has projected that chatbots will generate over $600 billion in

The post Why your business needs chatbots to improve customer experience appeared first on Small Business.

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